Do you have any questions?
Please contact us for reservation, inquiries or more information about our services.
Your Stay: Policies, Services & Amenities
Frequently Asked Questions
Here, you’ll find quick answers to the most common questions about staying with Raia Hotel. Whether you’re planning your trip, preparing for check‑in, or looking for details about our services and amenities, we’re here to help make your experience seamless from start to finish.
Do you have meeting rooms or event spaces?
Yes, all properties feature meeting rooms, banquet halls, and convention facilities suitable for business events, weddings, and private functions.
Can I cancel or modify my reservation?
Yes, reservation changes or cancellations are subject to the rate type and booking policy selected at the time of booking. Please refer to your confirmation email for details.
Do you provide airport transfers?
Airport transfer services may be available upon request. Kindly contact the hotel directly to arrange transportation at least 24 hours prior to arrival.
Is the hotel suitable for families with children?
Yes, our hotel welcomes families and offers spacious rooms and facilities designed for a comfortable family stay.
Can I host a wedding or private event at the hotel?
Yes, selected properties offer banquet halls and event spaces suitable for weddings, corporate functions, and private celebrations.
Do you have a swimming pool or fitness centre?
Facilities such as swimming pools and fitness centres may vary by property. Please check the specific hotel page for available amenities.
What time is check-in and check-out?
Check-in time is from 3:00 PM, and check-out is by 12:00 PM. Early check-in or late check-out requests are subject to availability.
Are extra beds or baby cots available?
Yes, extra beds and baby cots are available upon request, subject to availability and additional charges.
What payment methods are accepted?
We accept major credit cards, debit cards, and other approved payment methods. Cash payment is also accepted at the hotel.
Do you offer free Wi-Fi?
Yes, complimentary high-speed Wi-Fi is available in all guest rooms and public areas throughout the hotel.
Is the hotel wheelchair accessible?
Yes, accessibility features are available. Guests requiring special assistance are encouraged to inform the hotel in advance.
Is breakfast included in the room rate?
Breakfast inclusion depends on the selected room package. Guests may choose room-only or room-with-breakfast options during booking.
Do you offer room service?
Room service availability may vary depending on the property and operating hours.
Is parking available at the hotel?
Yes, parking facilities are available for in-house guests.